Business Process Automation
Automating your business processes can streamline operations, increase efficiency, and reduce errors.
Overview
Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities. With Newgen, Foresight TLC Limited aims to help banks, financial services, and insurance providers deliver top-notch services to their customers with low code-based, purpose-built solutions.
Solutions
For Banks and Financial Institutions
In collaboration with Newgen, we have created solutions that are 80% pre-built and 20% customized based on specific customer requirements.
LEAD MANAGEMENT SOLUTION
A CRM can be expensive and may not address the challenges many FIs and banks are facing when it comes to managing leads. With Newgen, we have a Lead Management Solution that can provide your loan officers with a complete view of open leads and opportunities. They will be able to manage leads more effectively and will be able to see more conversions.
Financial Institutions and banks can get real-time alerts, notifications, a calendar view of appointments and reminders, and updates across various branches. Comprehensive dashboards can help track and manage the sales pipeline and other activities, providing better visibility to their loan officers and top management.
Some of the key highlights of the Lead Management Solution:
Multi-channel lead capture (from portal, email, bulk upload, and branch walk-in)
Action history capture for detailed monitoring
Lead scoring and profiling for prioritization
Setting reminders on follow-ups
Automatic assignment of leads to the users based on work queues
Email alerts for neglected leads and opportunities
Rejected leads revival with proper storage of data
Role-based dashboards
Imagine approving retail loans in minutes without compromising on process visibility. FIs can automate end-to-end lending to reduce costs and deliver a superior customer experience. Straight-through processing of loans can increase the volume of loans processed per minute, decreasing the processing cost per loan.
Some of the key solution highlights are:
Agile frictionless onboarding
Loan review at 100X speed
Straight-through processing
Process standardization and better compliance
Cloud/On-premise deployment
COLLECTION MANAGEMENT SYSTEM
Collection Management System can help you manage collection activities and strengthen customer relationships by streamlining the end-to-end process. The solution helps FIs chase past due receivables on customer accounts, which involves sending notifications to the customer and taking appropriate actions in case of payment defaults after the due date.
With Newgen’s Collection Management System, you can:
Increase non-interest income with expense tracking
Optimize task management with easy access to business-critical information
Track performance and assign targets in real time with a role-based dashboard
Minimize NPAs by customer-specific strategies based on their history and behavioral scores
Ensure compliance with regulatory requirements with a configurable system
For Insurance Providers
Claims Automation Solution
You need a Claims Management Software that is secure, flexible, and scalable to help automate and streamline the end-to-end claims lifecycle, from intimation of the first notice of loss to claims adjudication and settlement.
Newgen’s Claims Management Software is designed to:
Enable easy decision-making for all stakeholders—adjudicators, claim processors, claim managers, and claim approvers
Utilize Newgen's in-house rules engine—Business Rule Management System (BRMS)
Enable easy rules configuration for faster claim settlements
Ensure that the claim processing time is within the defined TAT
With Newgen and Foresight TLC you can reap these benefits while leveraging your existing investments.